|
Open Courses
In a new initiative designed to measure and serve the needs of
local organisations in Yorkshire, particularly smaller businesses, and as a way of
introducing ourselves and our services, we are planning a series of open
courses on a variety of topics. These courses are designed for groups of 6-12
people and will be held in local hotels for easy access. First dates are
now available at venue in Bradford, Leeds, Scarborough and York.
They can of course, be run as in-company courses if you
have enough candidates to make this worthwhile.
We have teamed up with long time friend and associate Sue
Lock of Key Consultants
to deliver these programmes. Course details, dates
and how to book can be found below or you can email
us and we will call you back to discuss your requirements.
Open Courses Available:
see below for details, courses running in November,
December, February and March in select venue in Bradford, Leeds, York
and Scarborough.
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this couse has been designed to
develop assertive behaviour and techniques that allow you to take
control of yourself and how you present yourself to others. The ultimate
result is a presence which not only looks, but
feels, more assertive.
1 day workshop
| Ramada
Bradford |
Ramada
Fairfield Manor, York |
Mayfield
Hotel, Scarborough |
| Wedneember 2010
|
Thursday, ember 2010
|
Friday, ember
2010
|
|
Mayfield
Hotel, Scarboroug h
|
Midland
Hotel, Bradford |
Cosmpolitan
Hotel, Leeds |
|
Wednesday, 23rd February 2011 |
Thursday,
24th February 2011 |
Friday,
25th February 2011 |
|
| £245.00 (Ex VAT) |
|
|
|
|
this course has been designed to
enhance the participant's skills and generate confidence for dealing
with difficult situations.
1 day workshop
|
Ramada
Bradford
|
Ramada
Fairfield Manor, York
|
Mayfield
Hotel, Scarborough
|
|
Wednesday, 1st December 2010 |
Thursday,
2nd December 2010 |
Friday,
3rd December 2010 |
|
Mayfield
Hotel, Scarboroug h
|
Midland
Hotel, Bradford |
Cosmpolitan
Hotel, Leeds |
|
Wednesday, 2nd March 2011 |
Thursday,
3rd March 2011 |
Friday,
4th March 2011 |
|
|
|
|
|
| £245.00 (Ex VAT) |
|
|
|
|
|
this
course has been designed to improve your personal effectiveness through
a greater understanding of what makes you tick and from there you can
start to understand your colleagues and customers and enhance your
working relationships.
INCLUDING:
Personality type assessment using the Myers Briggs Type Indicator
1
day workshop
|
| £260.00 (Ex VAT) |
|
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(Click
for more details) |
|
this
course has been designed to help you manage your time effectively rather
than have your life being managed by time.
To help you work smarter not harder, to control events and
release more time for your priorities.
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1 day workshop
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£245.00 (Ex VAT) |
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the
aim of this two day workshop is to provide you with the core management
skills to enable you to cross the bridge from individual contributor to
team leader.
2 day workshop
|
|
| £490.00 (Ex VAT) |
|
|
|
|
|
the
aim of this workshop is to provide you with confidence when presenting
and ensure you know how to structure your presentation to achieve
maximum impact.
1
day workshop
|
|
| £245.00 (Ex VAT) |
|
|
|
|
|
the
aim of the workshop is to improve your communication skills generally
and specifically during meetings, helping you to be more successful at
work.
1
day workshop
|
|
| £245.00 (Ex VAT) |
|
|
|
|
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this course is designed to provide an
understanding of the principles of teamwork, how relationships work, and
to give practical direction that will allow participants to engage
fully in their respective teams.
2 day workshop
|
|
| £490.00 (Ex VAT) |
|
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this is a practical interactive
workshop that offers insights and tools to help people recognise how
they can not only learn to live positively with change, but actually
thrive in a changing environment.
2
day workshop
|
|
| £490.00 (Ex VAT) |
|
|
|
|
|
this
course has been designed to highlight the impact of our preferred style
of Influencing and understand different approaches and skills that are
likely to enhance our success.
1
day workshop
|
|
| £245.00 (Ex VAT) |
|
|
|
|
|
delighted
customers
are the essential element for all business success and this
workshop will explore how to delight and exceed customer expectations at
every point of opportunity, recognising we have internal and external
customers.
1
day workshop
|
|
| £245.00 (Ex VAT) |
|
|
|
|
|
This course will explore
what makes leaders inspirational and how to harness the strengths of
their team to achieve maximum performance.
2
day workshop
|
|
| £490.00 (Ex VAT) |
Course
Details:
| |
|
|
the
aim of this two day workshop is to provide you with the core management
skills to enable you to cross the bridge from individual contributor to
team leader.
2 day workshop
Who is it for ? First t
im
e managers, supervisors, team leaders and staff looking to progress into a
management position.
Outcomes
By
the end of the workshop participants will be able to:
 |
Motivate
and inspire employees
|
Coach
and develop staff effectively
|
Resolve
conflicts quickly
|
Build
and develop high performing teams
|
Gain
enthusiastic cooperation
|
Resolve
performance issues quickly and effectively
|
Delegate
tasks with confidence
|
Organise
their time and workload
|
| | | | | | |
Workshop
Outline
|
coach
and develop staff effectively
|
the
role and position of a manager
|
an
introduction to leadership
|
exploring
your managerial style and potential
|
coaching
and feedback skills
|
managing
conflict
|
managing
performance
|
building
high performance teams
|
motivation
skills and understanding others
|
time
management and delegation skills
|
| | | | | | | | |
Workshop
Dates - To be announced or call to check.
|
|
* We can offer bespoke courses or alternative dates. If
the above dates are not suitable please speak to us to discuss other
options.
** We offer overnight accommodation and meal packages for delegates who
wish to stay on site.
|
|
| £490.00 (Ex VAT) |
Powering
up your Presentations
|
|
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|
|
the
aim of this workshop is to provide you with confidence when presenting and
ensure you know how to structure your presentation to achieve maximum
impact.
1
day workshop
Who is it for ? This course is
for both quivering jellies and
more seasoned presenters. If you dread making presentations, suffer from
dry mouth, sweaty palms and palpitations then this workshop is for you.
Outcomes
By
the end of the workshop participants will be able to:
|
know
the essentials for making powerful presentations
|
communicate
powerfully with confidence and energy
|
improve
the impact of your verbal and non-verbal behaviour adding extra
professionalism to your presentations
|
| |
Essential
Pre-Course Work
The
workshop is designed so that you will learn in a relaxed and fun
environment by doing and reviewing. In
order to take full advantage of this workshop please bring with you a 5
minute presentation that you have either already made or intend to make
and you will work on enhancing this throughout the workshop.
Workshop
Outline
|
"let
me introduce myself"
|
current
impact and objectives
|
preparing to make a presentation
|
structuring a presentation
|
physical impact of the speaker
|
controlling nerves and gaining confidence
Workshop
dates
-
To be announced or call to check.
*
we can offer bespoke courses and alternative dates, please speak
with us if the above dates are not suitable.
**
we also offer accommodation and meal packages should you wish to
also attend the workshop on the next day and wish to stay on
site. |
| | | | |
|
|
| £245.00 (Ex VAT) |
Increase the
Quality of your Meetings
|
|
|
|
|
the
aim of the workshop is to improve your communication skills generally and
specifically during meetings, helping you to be more successful at work.
1
day workshop
Who is it for ? for
anyone who would like to improve their communication skills and anyone who
chairs or attends meetings and who would like to increase the efficiency
and effectiveness of the meetings they attend.
Outcomes
by the end of the workshop participants will be
able to:
|
identify
barriers to effective communication especially in meetings and
develop ways to overcome them
|
explore
communication skills using several models including Behaviour
Analysis, Neuro-Linguistic Programming and Transactional Analysis
|
Have
skills to help meeting participants achieve their objectives in a
timely manner
|
have
skills to help meeting participants achieve their objectives in a timely
manner
|
understand
appropriate and inappropriate behaviour for the running of effective
meetings
|
know
how to control the direction, structure and participation of a meeting
|
| | | | |
Workshop
Outline
| barriers
to communication |
|
|
recognising
different channels of behaviour
 |
transactional
analysis
|
neuro-linguistic
programming
|
|
|
the
characteristics of effective meetings
|
ensuring direction, structure and relevant
participation in meetings
|
modify behaviour to enhance achievement of outcomes
|
| | | |
Workshop dates
- To be announced or call to check.
*
we can offer bespoke courses and alternative dates, please speak with us
if the above dates are not suitable.
**
we also offer accommodation and meal packages should you wish to also
attend the workshop on the previous day and wish to stay on
site.
|
|
| £245.00 (Ex VAT) |
| |
|
|
this
course has been designed to improve your personal effectiveness through a
greater understanding of what makes you tick and from there you can start
to understand your colleagues and customers and enhance your working
relationships.
INCLUDING:
Personality type assessment using the Myers Briggs Type Indicator
1
day workshop
Who is it for ? this course is for anyone
who wish to improve relationships with colleagues, managers and customers.
Outcomes
by the end of the workshop participants will be able to:
| have
valuable insights into themselves and others through gaining and
understanding of their personality type using the Myers Briggs Type
Indicator |
| understand
their preferred communication style and know how to enhance the
success of getting their message across and influencing others |
| recognise
and value the differences in other personality types and how they can
increase their team working skills
|
| be
more effective when problem solving
|
Workshop
Outline
|
understanding
ourselves and others through personality type - the Myers Briggs
Type Indicator
|
verifying
our type and understanding ourselves and others
|
enhancing
our working relationships
|
type
and communication/influencing
|
|
|
| | | | |
Workshop
dates
*
we can offer bespoke courses and alternative dates, please speak with the
training co-ordinator if the above dates are not suitable.
**
we also offer accommodation and meal packages should you wish to also
attend the workshop on the next day and wish to stay on site.
|
|
| £260.00 (Ex VAT) |
Juggling
Priorities - maximising the use of your time
|
|
|
|
|
this course has
been designed to help you manage your time effectively rather than have
your life being managed by time. To
help you work smarter not harder, to control events and release more time
for your priorities.
1 day workshop
Who is it for? Do you ever say
"if only I had more time"? do you feel like you are running
around, working harder each day but never seeming to catch up? Do you want
to gain extra time in your life each and every day? If you answered
"yes" to any of these questions then the workshop is for you.
Outcomes
by
the end of the workshop participants will be able to:
|
plan
and prioritise work more positively
|
Deal
with procrastination effectively
|
Identify
and deal with their most common time wasters
|
Use
acquired techniques for managing their time better
|
| | |
Workshop
Outline
|
introduction
to time management
|
planning
and prioritising
|
common
time stealers
|
do
it now! dealing with procrastination
|
time
management techniques
|
| | | |
Workshop
dates.
*
we can offer bespoke courses and alternative dates, please speak with the
training co-ordinator if the above dates are not suitable.
**
we also offer accommodation and meal packages should you wish to also
attend the workshop on the previous day and wish to stay on
site.
|
|
| £245.00 (Ex VAT) |
Changing for
the Better (dealing with change effectively)
|
|
|
|
|
this is a practical
interactive workshop that
offers insights and tools to help people recognise how they can not only
learn to live positively with change, but actually
thrive in a changing environment.
2
day workshop
Who is it for ? all
those facing the challenges and demands of change at work, whether as a
member, or a manager. Managers of any organisation going through or about
to go through, significant reorganisation, evolution or change.
Outcomes
by the end of the workshop participants will be
able to:
| outline
the Change Cycle
| use
SWOT Analysis as a tool for diagnosis of potential change
| know
how to develop a vision and how to communicate it
| identify
barriers to change and develop ways to overcome them
| develop
strategies for change
| link
the tactical implementation of change with the principles of
leadership, motivation, empowerment and creating involvement
| describe
ways of evaluating change and identify methods of consolidating change |
|
|
| | | | | |
Workshop
Outline
|
the
change cycle
|
diagnosing
Potential Change
|
developing
and communicating a vision
|
identifying
barriers to change
|
dealing
with resistance to change
|
developing
strategies for change
|
implementing
change through leadership, motivation, empowerment and involvement
|
evaluating
and consolidating change
|
| | | | | | |
Workshop
Dates -
To be announced or call to check.
* We can offer bespoke courses or alternative dates. If
the above dates are not suitable please speak to the training co-ordinator
to discuss other options.
** We offer overnight accommodation and meal packages for delegates who
wish to stay on site.
|
|
| £490.00 (Ex VAT) |
| |
|
|
this
course has been designed to highlight the impact of our preferred style of
Influencing and understand different approaches and skills that are likely
to enhance our success.
1
day workshop
Who is it for ? anyone
who needs to influence customers, suppliers and colleagues and would like
to increase their opportunities for success.
Outcomes
By
the end of the workshop participants will be able to:
|
to highlight the
impact of our preferred style of influencing and understand different
approaches and skills that are likely to enhance our success.
| be
clear when determining positive
outcomes
| know
how to build rapport, trust and influence with others
| recognise
different influencing styles and their likely effectiveness
| have
developed a repertoire of skills to enhance their influencing ability |
| | | |
Workshop
Outline
| characteristics
of Well-formed outcomes
| understanding
your influencing style and its impact
| recognising
when other styles may have greater effect
| building
rapport, trust and influence
| key
behaviours and skills for influencing
| your
influencing network |
| | | | |
Workshop
dates -
To be announced or call to check.
*
we can offer bespoke courses and alternative dates, please speak with the
training co-ordinator if the above dates are not suitable.
**
we also offer accommodation and meal packages should you wish to also
attend the workshop on the next day and wish to stay on site.
|
|
| £245.00 (Ex VAT) |
Excellent Customer
Relationships
|
|
|
|
|
delighted
customers are the essential element for all business success and this
workshop will explore how to delight and exceed customer expectations at
every point of opportunity, recognising we have internal and external
customers.
1
day workshop
Who is it for? anyone who is
customer facing
or manages a team of frontline staff and would like to differentiate their
offering from that of their competitors and would like be known for their
excellent customer service.
Outcomes
by the end of the workshop participants will be
able to:
|
think
systemically about customer focus issues
|
build
and maintain good relationships with customers - both internal and
external
|
move
from customer satisfaction to customer delight
|
identify
innovative solutions to customer needs
|
empower
a team to use initiative when responding to customers
|
think
ahead and anticipate future customer needs
|
translate
problems into solutions and opportunities to delight
|
| | | | | |
Workshop
Outline
|
customer
focused (internal and external)
|
thinking
systemically about customer focus issues
|
assessing
current performance
|
build
and maintain good relationships with customers
|
empowering
a customer facing team
|
anticipating
future customer needs
|
translating
problems into solutions and opportunities
|
role
modelling customer focussed behaviour
|
| | | | | | |
Workshop
dates -
To be announced or call to check.
*
we can offer bespoke courses and alternative dates, please speak with the
training co-ordinator if the above dates are not suitable.
**
we also offer accommodation and meal packages should you wish to also
attend the workshop on the previous day and wish to stay on
site. |
|
| £245.00 (Ex VAT) |
| |
|
|
This course will explore
what
makes leaders inspirational and how to harness the strengths of their team
to achieve maximum performance.
2
day workshop
Who is it for
? anyone
who is a leader, or is about to be promoted to a leader role, and who
would like to inspire and motivate their team to be the best that they can
be.
outcomes
By
the end of the workshop participants will:
|
identify
what makes a charismatic leader, and how they can increase their own
charisma
|
describe
their own leadership style and know the other available styles
|
tell
people about their vision with passion to capture hearts and minds
|
come
across as confident, self-assured communicators
|
demonstrate
positive thinking to engage others in their vision and goals
|
create
the climate for a motivated and empowered team
|
| | | | |
workshop outline
|
managing
or leading?
|
charisma
- have you got what it takes?
|
your
leadership style
|
your
vision for the future
|
communicating
with passion
|
motivation
and empowerment
|
the
use and misuse of power
|
emotional
intelligence
|
"attitudes
are contagious, is yours worth catching"
|
| | | | | | | |
Workshop
Dates -
To be announced or call to check.
* We can offer bespoke courses or alternative dates. If
the above dates are not suitable please speak to the training co-ordinator
to discuss other options.
** We offer overnight accommodation and meal packages for delegates who
wish to stay on site. |
|
| £490.00 (Ex VAT) |
Assertiveness
in the Workplace
|
|
|
|
|
this course has been designed to develop
assertive behaviour and techniques that allow you to take control of
yourself and how you present yourself to others. The ultimate result is a
presence which not only looks, but feels, more assertive.
1 day workshop
who is it for?
individuals who wish to develop their personal
effectiveness and confidence in order to enhance their working
relationships with, colleagues, managers, suppliers and clients. anyone
who wants to approach challenge positively and who wants to make their
voice heard and their presence felt.
Outcomes
by
the end of the workshop the participants will be able to
|
Understand
the meaning of Assertiveness
|
Identify
the differences between Assertiveness, Aggressive and Submissive
behaviours
|
Understand
how to behave more Assertively in a variety of situations
|
Practice
behaving more Assertively in a variety of situations
|
| | |
Workshop
outline
|
Assertive
and non-assertive behaviours
|
Recognising
your own behaviours
|
Developing
assertive techniques
|
Dealing
with aggressive or submissive behaviours
|
Make
requests assertively
|
Say
no to unreasonable requests or assertively agree a solution
|
Use
body language more effectively to support assertive communication
|
Techniques
to reduce negativity and increase self-esteem
|
Personal
action planning for improvements at work
|
| | | | | | | |
Workshop
dates:
| Ramada
Bradford |
Ramada
Fairfield Manor, York |
Mayfield
Hotel, Scarborough |
| Wedneember 2010
|
Thursday, ember 2010
|
Friday, ember
2010
|
|
Mayfield
Hotel, Scarboroug h
|
Midland
Hotel, Bradford |
Cosmpolitan
Hotel, Leeds |
|
Wednesday, 23rd February 2011 |
Thursday,
24th February 2011 |
Friday,
25th February 2011 |
*
we can offer bespoke courses and alternative dates, please speak with the
training co-ordinator if the above dates are not suitable.
**
we also offer accommodation and meal packages should you wish to also
attend the workshop on the next day and wish to stay on site.
|
|
| £245.00 (Ex VAT) |
Dealing
with Difficult People and Situations
|
|
|
|
|
this course has been designed to enhance the participant's skills and
generate confidence for dealing with difficult situations.
1 day workshop
Who is it for ? all
levels of management, supervisors and support staff who want to increase
their ability to handle difficult situations effectively.
duration:
2 day workshop
Outcomes
by the end of the workshop participants will be able to:
|
use
a set of techniques for dealing effectively with conflict
|
have
an insight into their own approach and attitudes to conflict
|
deal
effectively with stressful and challenging situations
|
more
effectively manage their boss
|
deal
with conflict in the workplace in a calm and professional manner
|
know
how to deal with difficult people
|
create
win/win outcomes from difficult situations
|
understand
the definition and life cycle of conflict.
|
understand
individual patterns of conflict
|
learn
steps for dealing with each pattern of conflict
|
deliver
constructive feedback
|
| | | | | | | | | |
Workshop
Outline
|
identify and understand the causes of conflict
|
managing
self - recognise what
pushes your buttons, maintaining composure, managing your response,
being proactive and overcoming procrastination
|
working
styles - gain greater
understanding of personalities in the workplace and how to work
effectively with others when their personality temperament/working
style is different to yours
|
diffusing
conflict - effective
communication, recognise "Roadblocks" to conflict
resolution, using a 4 Step Conflict Resolution model to gain win/win
outcomes
|
remaining
professional under pressure - focusing
on what matters, maintaining a positive attitude, prioritising,
problem solving techniques and worry control skills
|
building
personal credibility
|
it's
not what you say...: rephrasing for better relationships
|
be
smart: goal setting for peak performance
|
giving
and receiving feedback
|
| | | | | | | |
Workshop
dates
| Ramada
Bradford |
Ramada
Fairfield Manor, York |
Mayfield
Hotel, Scarborough |
|
Wednesday, 1st December 2010 |
Thursday,
2nd December 2010 |
Friday,
3rd December 2010 |
|
Mayfield
Hotel, Scarboroug h
|
Midland
Hotel, Bradford |
Cosmpolitan
Hotel, Leeds |
|
Wednesday, 2nd March 2011 |
Thursday,
3rd March 2011 |
Friday,
4th March 2011 |
* we can offer bespoke
courses and alternative dates, please speak with the training co-ordinator
if the above dates are not suitable.
**
we also offer accommodation and meal packages should you wish to attend
the workshop on the previous day and prefer to stay on site.
|
|
| £245.00 (Ex VAT) |
Summary
of Workshop Dates
| |
|
|
|
| Stepping into Management - day 1 |
tba |
tba |
tba |
| Stepping into Management - day 2 |
tba |
tba |
tba |
| Powering up your Presentations |
tba |
tba |
tba |
| Increasing the Quality of your Meetings |
tba |
tba |
tba |
| Working Together (essentials of teamwork) - day
1 |
tba |
tba |
tba |
| Working Together (essentials of teamwork) - day
2 |
tba |
tba |
tba |
| Knowing Me, Knowing You |
Wednesday, 8th December 2010
Ramada
Bradford
|
Thursday, 9th December 2010
Ramada
Fairfield Manor, York
|
Friday, 10th December 2010
Mayfield
Hotel, Scarborough
|
| Juggling Priorities (time management) |
Wednesday
9th March 2011
Mayfield
Hotel, Scarborough
|
Thursday
10th March 2011
Midland
Hotel, Bradford
|
Friday
11th March 2011
Cosmpolitan
Hotel, Leeds
|
| Changing for the Better - day 1 |
tba |
tba |
tba |
| Changing for the Better - day 2 |
tba |
tba |
tba |
| Influencing for Success |
tba |
tba |
tba |
| Excellent Customer Relationships |
tba |
tba |
tba |
| Inspirational Leadership - day 1 |
tba |
tba |
tba |
| Inspirational Leadership - day 2 |
tba |
tba |
tba |
| Assertiveness in the Workplace |
Wednesday,
24th
November 2010
Ramada
Bradford
Wednesday,
23rd February 2011
Mayfield
Hotel, Scarborough
|
Thursday,
25th
November 2010
Ramada
Fairfield Manor, York
Thursday,
24th February 2011
Midland
Hotel, Bradford
|
Friday,
26th
November
2010
Mayfield
Hotel, Scarborough
Friday,
25th February 2011
Cosmpolitan
Hotel, Leeds
|
| Dealing with Difficult Situations |
Wednesday, 1st December 2010
Ramada
Bradford
Wednesday,
2nd March 2011
Mayfield
Hotel, Scarborough
|
Thursday,
2nd December 2010
Ramada
Fairfield Manor, York
Thursday
3rd March 2011
Midland
Hotel, Bradford
|
Friday,
3rd December 2010
Mayfield
Hotel, Scarborough
Friday
4th March 2011
Cosmpolitan
Hotel, Leeds
|
Booking
Please contact us
direct, by email or phone
(01943=862209) for the time being, online booking will be available shortly.
Terms
and Conditions
Completion
of an online booking form, email booking confirmation, request in writing or a
telephone booking will constitute a legally binding agreement. Upon receipt of
your booking we will send you confirmation that we have received your booking
within seven working days. If you do not receive this confirmation within seven
working days, please contact us by telephone or email. Detailed joining
instructions including confirmation of the venue are normally released seven
days prior to the commencement of the course.
Methods
of Payment
We
prefer payment by BACS and our account details are Barclays Bank, Sort Code
204545, Account Number 90604372.
Alternatively
we also payment accept payment by cheque – please make payable to 'Goodwill
Training Limited.' and send to 5 Hanover Way, Burley in Wharfedale, Ilkley, LS29
7NU.
Payment
is due once a booking has been made – your place will remain provisional until
we receive payment and therefore we reserve the right to release your place if
payment is not received within seven days of the booking. We also reserve the
right to refuse attendance on the course if the payment is not received and
cleared before the commencement of the course.
We
reserve the right to charge a late payment fee calculated at the rate of 3% per
month accruing daily from the date the invoice becomes due for payment.
Cancellations
Cancellations
and transfers will only be accepted if made in writing/email and received at
least two weeks before the start of the course. Later cancellations cannot be
accepted and the full payment will remain payable.
We
reserve the right to improve the learning outcomes and format of our courses for
the benefit of our customers without notice to the customer. Also we reserve the
right to change the location, date of the event and facilitator although this
will be avoided where possible. You will be informed at the earliest opportunity
if any changes are made and you will be provided with alternatives options.
Cancellation
and/or re-scheduling of any course will be avoided and will only take place once
all other options have been considered. When this is unavoidable we will provide
one on one coaching, alternative dates / location, credit against another course
or a full refund.
Copyright
The
copyright and all other intellectual property rights in all course materials
shall remain the sole and exclusive property of Goodwill Training Limited or, in
the case of a course being developed by a trainer, then they will have these
rights.
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