Business Skills

Each of these workshops is designed with more than just the end result in mind, using a combination of traditional and cutting edge learning approaches to ensure the delegates enjoy the process and are thoroughly stimulated throughout. Practical and highly participative, delegates will be challenged to examine their own experiences, objectives and intentions. Each person will leave with a clear, individual and focussed plan for implementing the learning. Each workshop is designed to be a complete learning experience, but taken together they can complement each other and provide a firm foundation for the challenges of leading and working with others effectively.

The workshop leader is Steve Goodwill, who has run innovative, effective and well received training events for over twenty years. His style has been described thus:

Steve’s practical approach to learning and delivery of material, alongside his vast personal experience & knowledge means he builds a good level of trust and rapport for the improved effectiveness of individual learning.

7 Great workshops to develop your effectiveness:

Assertiveness and Confidence

Dealing with Difficult People and Situations

Knowing Me, Knowing You

Juggling Priorities

Stepping into Management

Seven Steps to a More Effective You

Leadership in Action

Assertiveness and Confidence

These two key attributes are required for success in business and in life, but where do we get them from?  The good news is that they can both be developed through changing the way we think and by using specific skills.  On this one day workshop you will develop your confidence and assertive techniques so that you will not only look, but will feel and sound more confident and assertive.

Who is it for?

For anyone who would like to feel and appear more confident, approach challenges positively or to make their voice heard and their presence felt.

Outcomes

By the end of the workshop you will:

  • Recognise the language and behaviour which typifies assertiveness
  • Appreciate the effect of thinking on behaviour and how to develop confidence
  • Change the way you think to give the best chance of good results in difficult situations and reach win/win conclusions
  • Know how to say ‘no’ appropriately when you want or need to
  • Handle other people’s aggression to reach a satisfactory result without getting angry or intimidated
  • Have a clear, focused action plan to implement the learning.

Workshop Outline

  • What is Assertiveness?
  • Self Assessment
  • Verbal and Body Language
  • Thinking and Behaving with Confidence and Assertiveness
  • Saying ‘No’ appropriately
  • Handling Aggression in others

 

Dealing with Difficult People and Situations

This one-day course provides you with insights and practical ideas on how to manage yourself and the difficult people and situations in the workplace. You will be equipped with tips and techniques to build your confidence in dealing proactively with a range of challenging people and situations.

Who is it for?

This is for anyone who feels overwhelmed or lacks confidence when confronted with situations or people that are aggressive, uncooperative, or manipulative.

Outcomes

By the end of the workshop you will:

  • Understand how and why situations and people become difficult.
  • Be able to foster more positive relationships with difficult or uncooperative individuals.
  • Approach conflict situations more confidently and appropriately.
  • Have a range of tactics and techniques for addressing situations.
  • Plan an individual action plan for dealing with typical difficult situations.

Workshop Outline

  • Understanding behaviour and emotional impact
  • Adopting a positive approach to your relationships with others
  • Constructive feedback
  • Managing Difficult People
  • Understand and manage the situation rather than the person
  • A toolkit to be combined and adapted to suit your individual situation
  • Develop a personal action plan

 

Knowing Me, Knowing You

A one day workshop using the Myers Briggs Type Indicator

MBTI_Certified_logo_EnglishThis course will help you improve your personal effectiveness through a greater understanding of what makes you tick and from there you can start to understand your colleagues and customers and enhance your working relationships.

Who is it for?

For anyone who wishes to improve self awareness and relationships with colleagues, managers and customers.

Outcomes

By the end of the workshop you will:

  • Have valuable insights into yourself and others through understanding your personality type
  • Understand your preferred communication style and know how to enhance the success of getting your message across and influencing others
  • Recognise and value the differences in other personality types and how you can increase your team working skills

Workshop Outline

Understanding Ourselves and Others through Personality Type

  • Completion of the Myers Briggs Type Indicator
  • Verifying our Type and understanding ourselves and others
  • Type and Communication/Influencing
  • Type and Team working
  • Enhancing our working relationships
  • Review and Close

 

Juggling Priorities

Maximising the use of your time

This one day workshop course has been designed to help you manage your time effectively rather than have your life being managed by time.  To help you work smarter not harder, to control events and release more time for your priorities.

Who is it for?time-warp-spiral-clock-face

For anyone who you has ever said “if only I had more time”? Do you feel like you are running around, working harder each day but never seeming to catch up? Do you want to gain extra time in your life each and every day? If you answered “yes” to any of these questions then the workshop is for you.

Outcomes:

by the end of the workshop participants will be able to:

  • Plan and prioritise work more positively;
  • Deal with procrastination effectively;
  • Identify and deal with their most common time wasters;
  • Use acquired techniques for managing their time better.

Workshop Outline

  • Introduction to time management
  • Planning and prioritising
  • Common time stealers
  • Do it now! Dealing with procrastination
  • Time management techniques

 

Stepping into Management

Two one day workshops aimed at introducing the core skills for managing a team. 

Each workshop is designed to be a complete learning experience, but taken together they can complement each other and provide a firm foundation for the challenges of leading and working with others effectively.
managing-from-aboveThe workshops are designed  using a combination of traditional and the latest learning approaches to ensure the delegates enjoy the process and are thoroughly stimulated throughout. Practical and highly participative, delegates will be challenged to examine their own experiences, objectives and intentions. Each person will leave with a clear, individual and focussed plan for implementing the learning.

 Part One – The Basics

The aim of this one day workshop is to provide you with the core management skills to enable you to cross the bridge from individual contributor to a team leader/supervisory or manager role.

Who is it for?

First time managers, supervisors, team leaders and staff looking to progress into a management position.

Outcomes

By the end of the workshop participants will be able to:

  • Explain the role of the first level manager
  • Choose an appropriate management style
  • Gain enthusiastic cooperation through motivation
  • Resolve performance issues quickly and effectively
  • Give and receive feedback constructively

Workshop Outline

  •  An introduction to leadership
  • Exploring your managerial style
  • Motivation skills and understanding others
  • Managing performance
  • Feedback skills

Stepping into Management

Part Two – Developing the team

The aim of this one day workshop is to build on the basics, explore how to develop individuals and team to perform at their best and provide you with the core management skills to enable you to cross the bridge from individual contributor to a team leader/supervisory or manager role.

Who is it for?   First time managers, supervisors, team leaders and staff looking to progress into a management position.

Outcomes

By the end of the workshop participants will be able to:

  • Develop your management style
  • Build and develop high performing teams
  • Delegate tasks with confidence
  • Coach and develop staff effectively

Workshop Outline

  • Refining your leadership style and potential
  • Building high performance teams
  • Delegation skills
  • Coaching skills

 

Leadership in Action

A Practical Leadership Development Programme

“Leaders are Proactive, Seek and Act on Feedback”

A Leadership programme with a difference.

Working with other new and developing leaders, put the skills into practice, test your approach, and receive honest direct feedback on your style and how to improve.

Objectives

Delegates will:

  • have considered the functions of leadership;
  • have an opportunity to lead a small team in an exercise;
  • be given feedback on their leadership;
  • experience leadership by others;
  • offer feedback to colleagues in a structured way;
  • prepare action plans for transferring the learning to work.

Map of the Days

Day One

  • Introductions and Objective Setting
  • Leadership Discussion
  • Input on Action Centred Leadership
  • Exercises, review and feedback
  • Lunch
  • Feedback guidelines
  • Leadership Exercises, interspersed with structured learning reviews and structured feedback sessions.
  • Individual reflection
  • Dinner
  • After dinner speaker – “Perspectives on Leadership.”

Day Two

  • Review of day one learning
  • Leadership Input – from theory to action.
  • Leadership Exercises, interspersed with structured learning reviews and structured feedback sessions.
  • Lunch
  • Feedback
  • Individual action planning
  • Course review and close

Methodology.

This course will explore leadership in a very practical way, using the best practices of experiential learning and the excellent facilities at the venue. Experiential learning is more powerful and has a more lasting effect than conventional approaches.

Centred on learning by doing, linked to facilitated reflection, theoretical models and behavioural experimentation, all stages are equally important and valid. However, the practical emphasis is the key to its appeal and effectiveness. Activities are not undertaken lightly, but selected to highlight particular lessons or processes. They are also enjoyable and memorable, which further enhances learning.

The activities are varied, some taking place indoors, some on the lawns outside and some on the high ropes course. All are supervised by qualified staff and no-one will be pressured to take an active part.


 


Seven Steps to a More Effective You

The aim of this one day workshop is to give participants insights into how to be more effective both personally and when working with others. They will be introduced to and know how to adopt seven key behaviours which will improve their self confidence and overall effectiveness.

Who is it for?

Anyone who needs or wants to be more productive and feel more in control of their working lives.

Outcomes

If you apply what you learn during this event you will be able to:

  • Understand and adopt the keys to personal effectiveness
  • Understand and apply the keys to inter-personal effectiveness
  • Know how to apply these behaviours in their daily working lives.

 Workshop Outline

  •  Developing initiative and taking responsibility
  • Setting and achieve clear goals and objectives
  • Planning and Prioritising
  • Working with others to maximise results
  • Communicating for results
  • Developing a Team Culture
  • Attaining balance in different life and work areas.