SME Leaders Masterclasses are presented by a collective of Yorkshire based trainers who have joined forces to offer a package of high quality leadership and management training that is applicable to business owners, senior leaders and aspiring managers in the SME sector, corporate sector, education sector, and NGO’s.
Passionate believers in the importance of training as a driver for personal development, business efficiency and growth, we consequently offer a broad range of training opportunities in the form of both open courses and bespoke in-house courses designed around the needs of the client.
Developing Strategic Focus for Business
This event is suitable for business owners, senior managers, and anyone interested in learning more about strategy development.
Attendees will learn about how to achieve balance between working ‘on’ the business and ‘in’ the business, clarifying priorities, and developing strategic focus.
This event includes lunch and refreshments, and on site parking is available.
This session will be presented by Steve Goodwill of Goodwill Training who has been a trainer and consultant for over twenty years. Steve specialises in the development of interpersonal skills such as Influencing, Team Working, Negotiations and Problem Solving, and has worked with all levels of Management from Board members to Supervisors and with front line operators. He has worked with a variety of companies including the NHS and other public organisations, in the UK, Europe and the Far East. His career has included commissioned service in the Royal Marines, Development Training, Systems Consultancy and Operations Management. Steve has developed a number of long term modular programmes for major organisations, where the “little and often” approach to learning has proved very effective.
Why and How to Map Customer Journeys for Growth
This event is suitable for business owners, senior managers, and anyone interested in learning more about customer journey mapping. This event includes lunch and refreshments, and on-site parking is available.
Attendees will learn how to create a customer view of their business so that they can create a seamless journey which will increase lead-to-sale conversion, repeat sales and referrals.
This session will be presented by Nigel Greenwood of Simply Customer who has 30 years’ experience of creating great customer experiences. Nigel is an author, presenter and lecturer, but is mostly someone who likes to keep things simple, says it as it is, knows what customers want and loves making a difference.
What will a delegate get? By the end of this workshop, you will understand how to map your customer journeys to grow your business, and will have produced your first draft journey map, complete with recommendations that you can implement immediately.
Nigel is a former Head of Channel Management and Head Of Customer Loyalty for the Financial Services Division of HBOS. He has improved customer experience across a number of roles for 28 years. Following a corporate career in Financial Services, he spent 4 years contracting with large corporates to improve customer experience and retention. Frustrated at how slow large businesses were to change, in 2014 he founded Simply Customer Limited to bring the benefits of journey mapping and customer experience improvement to SMEs.
Getting the Best Out of Your Team
This event is suitable for business owners, senior managers, and anyone interested in learning more about getting the best out of their team.
Attendees will learn how to maximise team performance by motivating and developing team members through coaching and delegation.
By the end of the programme delegates will be able to:
- Motivate team members by understanding their drivers and developing actions to support them.
- Challenge staff in a meaningful and effective way.
- Utilise delegation & coaching skills to get the best out of their team and those around them.
This session will be presented by Lisa Dickinson of LPD Associates. Lisa is a dedicated organisation and people development professional with over 20 years’ experience of increasing effectiveness in both the public and private sectors. She focuses particularly on the people management aspects of organisational change, delivering improvements through learning & development interventions, coaching & mentoring and process improvement.
Lisa has held key senior leadership roles including ten years in a blue chip, multinational organisation, where she led cross-cultural teams to deliver substantial change programmes that had significant results. Most recently she spent five years on the senior leadership team of a successful multi-academy trust.
Through using a variety of tools including psychometric and personality profiles, learning and development programmes or coaching or mentoring, Lisa helps individuals and teams to understand their strengths and work on their development areas ensuring they are fully engaged and effective in their roles.
An Introduction to Export
This event is suitable for business owners, senior managers, and anyone interested in learning more about getting ready their business to export. This event includes lunch and refreshments, and on-site parking is available.
Attendees will learn how to prepare their business for export, including choosing markets and partners, and developing an export plan.
By the end of the workshop, you will have an understanding of the basics of writing an export plan which will allow you to progress your journey into International Trade.
This session will be presented by Paul Walters from Lime Tree who has 40 years of experience in the field of export and import. Paul acts as international trade adviser to small and medium size companies by tailoring support packages to suit their particular needs. Paul is recognised as an authority in his field and works closely with the DTI and trade bodies. He specialises in market and partner identification, market analysis and sales development, market visits and exhibitions, regulatory issues, administration & process management, logistics, supplier sourcing, and supply chain management.
Contact us or book here: https://www.eventbrite.co.uk/e/an-introduction-to-export-tickets-44758213020